Identifying Visitor Traits

Visit Napa Valley redefined its stance in the travel realm, effectively communicating the profound impact of tourism on the local community.

Client

Visit Napa Valley

Service

Visitor Profile

In the heart of Napa Valley’s enchanting landscapes and delectable culinary offerings, a unique challenge awaited resolution. Renowned for its exceptional wines, delectable cuisine, and breathtaking scenery, Napa Valley had long reigned as a favored destination.

However, the absence of comprehensive visitor insights left a void in their marketing strategy, hindering the full potential of their allure.

Empowered by the vision to elevate Napa Valley’s prominence, Future Partners took the helm, embarking on an illuminating journey to unravel the mysteries of the valley’s success. Armed with an unwavering commitment, Future Partners embarked on a transformative partnership to unveil the true essence of Napa Valley’s appeal.

The Challenge:

Napa Valley’s allure had beckoned travelers for years, yet the lack of comprehensive visitor research obscured the path to unlocking its full potential. The region’s tourism had flourished, but without actionable intelligence, the marketing strategies remained unrefined. Seeking to harness the untapped potential, Future Partners stepped in to reshape the narrative.

Our Dynamic Solution:

Under Future Partners’ guidance, a groundbreaking study unfolded, casting light on Napa Valley’s visitors in unprecedented detail. Rigorous and comprehensive, this research journey encompassed four vital components:

  • Lodging Guest Survey: A self-administered survey spanned across various lodging properties, unveiling the diverse array of visitors who graced Napa Valley’s hospitality.
  • Visitor Intercept Survey: A glimpse into the lives of visitors who chose alternative accommodations, such as day-trippers and visiting friends and relatives (VFRs), unveiled an even richer tapestry of Napa Valley’s allure.
  • Supplemental Telephone Survey: Delving deeper, Future Partners quantified the number of VFRs who found solace in Napa Valley’s private abodes, painting a comprehensive picture of overnight guests.
  • Meeting Planners and Hoteliers Insights: Strategic conversations with meeting planners and local hoteliers provided valuable insights into event planning expenditures, further enriching the narrative.

Triumphs Unveiled:

The culmination of Future Partners’ endeavors birthed a vivid and comprehensive visitor profile, breathing life into Napa Valley’s story. Armed with this newfound understanding, Visit Napa Valley embraced a strategic renaissance. The insights illuminated strategic avenues that would ensure Napa Valley’s allure resonated deeply with travelers.

Guided by the Destination Economic Impact Model, Napa Valley harnessed the power to accurately estimate visitor spending and volume. This invaluable asset paved the way for Visit Napa Valley to redefine its stance in the travel realm, effectively communicating the profound impact of tourism on the local community.

A Vibrant Transformation:

In the radiant glow of Future Partners’ efforts, Napa Valley experienced a renaissance like no other. Armed with actionable tools and profound insights, Visit Napa Valley emerged poised for a new era of prominence. The synergy between Future Partners and Napa Valley epitomized the harmonious fusion of vision and execution, forever etching a chapter of success in the annals of travel brilliance.

In our client’s own words:

Interest and Intent: A Gradual Erosion

Across global feeder markets, both interest in and likelihood of visiting the U.S. show signs of softening.

While the U.S. remains a highly visible destination, its relative position among the world’s most desired international destinations has weakened. Several markets report declining perceptions of the U.S. over the past year, signaling that familiarity alone is no longer enough to sustain demand.

This matters because today’s global travelers are more selective. Rising costs, geopolitical uncertainty, and expanding destination choice mean travelers are actively filtering destinations, not aspirationally bookmarking them.


Policy Friction Is Becoming Brand Friction

Perhaps most notable in the findings is the cumulative impact of U.S. policy decisions on traveler sentiment. What were once considered administrative or operational changes are now materially influencing destination choice.

  • National Park fees for foreign visitors have reduced interest in visiting the U.S. for 43.1% of international travelers surveyed.

  • Social media screening requirements have dampened interest for 35.2%.

  • Among non-Visa Waiver countries, 57.5% agree that the new $250 visa integrity fee is actively reducing their willingness to travel to the U.S.

In a global context where competing destinations are streamlining entry, expanding visa-free access, and messaging openness, these policies reinforce a perception of friction, scrutiny, and added cost; attributes that work against the U.S. brand promise of welcome and freedom.

Why Fresh Insights Matter More Than Ever

The implications for international marketing strategy are clear. Relying on historical performance, legacy brand strength, or broad “always-on” messaging is increasingly risky. The travelers still open to visiting the U.S. are fewer, more discerning, and more sensitive to both value and values.

The U.S. still has extraordinary experiential equity but converting that equity into visits now demands fresher insights, tighter strategies, and a willingness to confront uncomfortable realities shaping global perception.

Join us for a deeper dive into global traveler sentiment and an examination of how U.S. travel brands can still gain a competitive edge in a volatile global landscape.

The State of the International Traveler Webinar
🗓️ Thursday, February 26th at 3pm ET

Explore More Client Success Stories