Research Associate Position

Research Associate Role Summary

As a Research Associate at Future Partners, you are a foundational part of our Research department, as your position is responsible for applying your market research and teamwork skills towards supporting our Directors of Research in the design, execution and fulfillment of research projects led on behalf of our clients, and travel industry—ultimately helping to fulfill our company’s overall vision and mission to be the go-to resource for traveling consumer insights.  

Responsibilities & Required Services

• Work with Directors of Research to develop and implement market research methodologies and follow company processes for analyzing consumer sentiment, travel trends, and other factors affecting our clients’ brands, tourism economies, and travel industries.
• With an eye on accuracy, provide a base level of analysis of a wide range of data, including quantitative and qualitative survey results, and economic data.
• Prepare initial drafts of survey instruments using the provided templates as a basis.
• Test, QA and proofread survey instruments, qualitative discussion guides, crosstabulations, and reporting deliverables.
• Prepare, review, and summarize notes and observations from qualitative studies.
• Handle tasks related to the production of project deliverables like reports and presentations; such tasks include data visualizations, to communicate research insights effectively.
• Assist Directors of Research with internal and external (client) communications on project status and milestones.
• Regularly review Company’s Standard Operation Procedures and Best Practices documents to ensure they remain updated and accurate; assist with the creation of new process documentation as needed.
• Perform background research on clients and their assets they request we study; provide summaries of findings to provide Directors of Research and other team members with a sound understanding of clients’ needs to incorporate into research design.
• Create and maintain databases of research results, trend data, and other findings for client comparisons and benchmarking purposes.
• Stay informed about emerging technologies, computational methods, and best practices in market research.
• Anticipate research program needs through intimate familiarity with the research process and client expectations.
• Identify and define research efficiencies and solutions and communicate these to other departments.
• Implement tactics towards achieving the Research Department’s KPIs on client satisfaction.
  

Key Attributes

• Focus on detail and accuracy
• Ability to consistently complete tasks and projects on time and meet expected quality standards
• Excited by turning complex data and analysis into readily understood verbal, written and visualized products
• A high degree of flexibility, willingness to adapt and learn new skills, and ability to handle changing priorities
• Embracing of a collaborative approach to work, demonstrating a commitment to teamwork
• Conduct oneself professionally in a manner in line with Company values, which include:

Daring--being open and excited to think in new ways, consider and apply different perspectives, and test new ways of doing things.

Excellence—Owning that we are a premier service and putting a high degree of thought into our work, as well as advocating for what is smart.

Service--considering our clients’ needs in all aspects of the work and deliverables we provide them, passionately contributing to our clients’ success, and treating ourselves, each other, and our clients with compassion.

Get It Done--maintaining a focus on the outcome, being efficient in doing the most with the least, and solving problems quickly.

Education/Experience/Skills

• Bachelor’s degree
• Minimum of 2 years experience in a market research related role
• Understanding of the tenants of market research, including quantitative and qualitative
• Proficiency in Excel analytic tools as well as experience with database software and standard office tools
• Experience in data preparation, interpretation, and reporting visualizations
• Excellent verbal and written communication skills.

Experience, Knowledge & Attributes We Consider a Plus

• Knowledge of the travel, tourism & hospitality industry, especially destination marketing organizations
• Strong experience with Hive or other project management software
• Experience with Salesforce or other CRM systems
• Experience with Forsta or similar enterprise survey software
• Experience supporting multiple team members

Location

• If located in the San Francisco Bay Area, this role is hybrid 3 days per week onsite in San Francisco, California.
• If located outside the San Francisco Bay Area, this role is remote
• Must be available to work from 9:00 AM to 5:00 PM Pacific Time.
• Travel for team meetings, conferences, and client events is required 

Reports to:

Chief Operating Officer

Apply

Resume, cover letter, and Myers-Briggs types indicator results should be emailed to careers@FuturePartners.com, cc'ing Kimberly@FuturePartners.com.